Workshop: Vortex Auto Tuning · 40 1st Avenue, Johannesburg, Gauteng 2090 · 082 874 1724 · info@vortextuning.co.za
Last updated: 12 October 2026
1. Fulfilment options
You can:
- Collect from our workshop in Johannesburg (preferred for many local customers), or
- Courier to a South African delivery address where we can arrange a carrier.
2. Collection
- Address: 40 1st Avenue, Johannesburg, Gauteng 2090.
- Hours: Mon–Fri 08:00–16:30 (closed weekends/public holidays unless we agree otherwise).
- We will notify you when the order is ready. Please bring your order confirmation and ID if we ask for collection verification.
- Ready-for-collection time for in-stock parts is typically same business day to 2 business days after payment clears, depending on order volume.
- Uncollected paid orders may be cancelled and refunded (less non-recoverable costs) after 14 days if we cannot reach you, unless we agree a hold.
3. Areas covered (courier)
- We ship within South Africa via national courier partners where service is available.
- Major metros (Johannesburg, Pretoria, Cape Town, Durban, etc.) are routinely covered.
- Remote or farm destinations may need a longer quote or a nearby depot collection — we will confirm before dispatch.
- We do not currently offer international shipping unless agreed in writing for a specific order.
4. Shipping costs
- Courier fees are calculated at checkout where rates are configured, or quoted after you order based on weight, size and destination.
- Heavy, oversized or fragile items (for example certain pumps or suspension kits) may need a custom quote.
- Collection from the workshop is free of courier charges.
- If a published rate is clearly wrong, we will contact you before shipping to confirm the correct fee or cancel with a refund.
5. Delivery timeframes
- Processing: in-stock items usually leave within 1–3 business days after payment confirmation.
- Local Gauteng courier: often 1–2 business days after handover to the courier.
- National courier: typically 2–5 business days after handover, depending on destination.
- These are estimates, not guarantees. Public holidays, weather, courier network delays and stock shortages can extend times.
- Special-order or supplier-backordered parts ship only once stock arrives — we will give an updated estimate.
6. Tracking and failed delivery
- Where the courier provides tracking, we will share it when available.
- Please ensure someone can receive the parcel or that the address allows safe delivery instructions.
- Failed delivery / depot holds are subject to the courier’s rules; extra attempt or return-to-sender fees may apply and are for your account unless the failure was our error.
7. Damage in transit
Photograph the outer packaging and product before opening further if the parcel looks damaged. Report courier damage to us within 48 hours of delivery so we can open a claim — see our Refunds & Returns Policy.
8. Workshop bookings
Remaps and bay work are performed at our Johannesburg workshop by appointment. Vehicle drop-off/collection arrangements are confirmed when you book — they are separate from parts courier shipping.
9. Contact
Shipping questions: info@vortextuning.co.za · 082 874 1724 · Mon–Fri 08:00–16:30.
