Business: Vortex Auto Tuning · 40 1st Avenue, Johannesburg, Gauteng 2090 · 082 874 1724 · info@vortextuning.co.za
Last updated: 12 October 2026
1. Summary
We do not operate a blanket “no refunds” policy. Eligible unused parts can be returned within a set window. Faulty or incorrectly supplied goods can be returned for repair, replacement or refund as set out below. Custom remaps and completed labour have different rules because they are personalised services.
2. Cooling-off and change of mind (unused parts)
- Timeframe: 7 calendar days from the date you receive the goods (collection or courier delivery).
- Eligible: New parts that are unused, uninstalled, complete with all packaging, accessories and seals intact, and in resaleable condition.
- Not eligible for change-of-mind returns: opened consumables, electrical items with broken seals where hygiene/safety applies, special-order items marked non-returnable at purchase, used/second-hand parts sold as such, and digital or written ECU/TCU files once delivered or flashed.
- Where a change-of-mind return is accepted, we may deduct a reasonable restocking fee (up to 15% of the product price) and any original outbound courier cost that is non-recoverable. You pay return shipping unless we agree otherwise.
3. Faulty, damaged or incorrect goods
- Inspect parcels on receipt. Report visible courier damage within 48 hours of delivery with photos of the packaging and product.
- If we sent the wrong item, or an item is defective on arrival / fails under normal use within any stated warranty period, contact us promptly. We will repair, replace or refund as appropriate after inspection.
- For manufacturer-warranted parts, we may need to process the claim through the supplier. Timeframes then follow that process.
- Returns for faults caused by incorrect fitment, tuning beyond stated use, accident, abuse, contamination or unrelated mechanical failure may be declined.
4. How to request a return or refund
- Email info@vortextuning.co.za or WhatsApp/call 082 874 1724 with your order number, product name, reason for return, and photos where relevant.
- Wait for a return authorisation from us before sending goods back. Unauthorised returns may be refused.
- Return the goods to: Vortex Auto Tuning, 40 1st Avenue, Johannesburg, Gauteng 2090 (or another address we confirm), using a trackable method.
- After we receive and inspect the goods (usually within 5–10 business days of arrival), we will confirm repair, replacement, store credit or refund.
5. Refund method and timing
- Approved refunds are made to the original payment method where possible (card / EFT / Payflex as applicable).
- Card and gateway refunds typically reflect within 5–10 business days after we process them; bank timelines vary.
- Payflex / instalment purchases: refunds are processed in line with Payflex’s rules once we have approved the return.
6. Workshop labour and remaps
- If we cancel a booking before work starts, any deposit for that booking is refundable.
- If you cancel with less than 24 hours’ notice, we may retain a reasonable booking fee to cover bay time already held.
- Once calibration has been written to the vehicle or a custom file has been delivered, fees for that work are generally non-refundable, except where we made a clear error and cannot remedy it.
- If a remap cannot be completed for a reason on our side, we will refund the unused portion of labour charged for that job.
7. Consumer rights
Nothing in this policy limits rights that cannot be excluded under South African consumer law (including the Consumer Protection Act). If a product is unsafe, defective or not as described, you may have remedies beyond this policy — contact us and we will work through it.
8. Contact
Returns desk: info@vortextuning.co.za · 082 874 1724 · Hours: Mon–Fri 08:00–16:30.
